Velluno help
Provisional text, not yet reviewed by a lawyer. The fields in square brackets will be filled in before launch. If the English and Romanian versions differ, the Romanian version prevails.
Short answers to the most common questions.
Contact
Write to us at support@velluno.ro. We reply on working days.
Does the app cancel my subscriptions?
No. It prepares the request and you send it. After you send it, you confirm in the app (for example with “I sent the email”), and 14 days later we ask you whether the payment stopped.
How do I turn off Premium?
In the store settings: on iPhone, Settings › your name › Subscriptions; on Android, Google Play › Payments & subscriptions › Subscriptions.
How do I delete my account?
In the app: Settings › “Delete account and all data”. Details on the account deletion page.